Terms of Service

Welcome to our official digital commerce platform. These terms and conditions dictate the operational rules for browsing our pages and purchasing our automated relaxation chairs within Hong Kong. By placing an order, you agree to these legal parameters completely and without reservation.

Regional Operational Limitations

Our business operations, promotional activities, and logistical networks remain exclusively active within Hong Kong. We do not accept orders, coordinate shipments, or execute deliveries to destinations outside this specific regional boundary. All commercial interactions, pricing structures, and operational policies comply strictly with the Sales of Goods Ordinance and the Control of Exemption Clauses Ordinance of Hong Kong, ensuring transparent transactional environments for every single consumer across the region.

Logistical Framework and Order Dispatch

We maintain a strict and structured distribution schedule to ensure prompt fulfillment. Our standard delivery timeline spans two to three business days in total. This operational schedule divides into two distinct phases:

• Order Preparation Phase: Our warehouse facility requires 1 business day to execute item packaging, organize transport documentation, and coordinate with local shipping handlers.
• Transit Phase: Once our shipping partners receive the item, local transit requires 1 to 2 business days to reach your designated delivery address.

Customers retain the right to request order cancellation up until the point where the item leaves our facility. Once our team hands the package to our logistics partners and final dispatch takes place, cancellation becomes impossible, and the physical shipment must proceed to full delivery at your location.

Payment Architecture

We conduct our transactions strictly under a Cash on Delivery system. This administrative framework eliminates any requirement for digital transactions or online card processing during checkout. Customers submit the entire balance to our logistics agents at their physical doorstep during item handover. Our pricing reflects total clarity; we impose zero hidden adjustments, zero transaction surcharges, and zero additional shipping costs throughout the entire distribution process from our warehouse directly to your residence.

Return and Refund Regulations

We provide a thirty-day return policy that activates on the exact calendar day your package arrives. This return channel applies exclusively if you receive an incorrect model or a physically damaged unit.

To initiate a return case, you must send an electronic message to our dedicated contact channel at massage@aurexomivra.com. Our support team will coordinate a retrieval courier to collect the unit from your address. We bear the entire expense of this retrieval process, ensuring zero fees for the customer.

Once the returned item arrives back at our operations facility, our staff utilizes a twenty-four-hour window to review the physical condition of the unit. Following this condition review, we initiate one of two corrective paths:

1. Replacement Path: We arrange the dispatch of an identical, functional model to your address.
2. Refund Path: If the initial damage extends beyond possible repair, or if the specific model remains completely out of stock, we initiate a total refund.

Because we function solely through physical cash handovers at the doorstep, our system possesses no prior access to your electronic bank details. Therefore, our team will initiate communication via email to obtain your routing and account information. Upon receiving these details, we process the refund exclusively via direct bank transfer. The time required for the balance to reflect within your personal bank profile takes up to 7 business days, fluctuating based entirely on your specific banking provider.

Please note that we do not accommodate returns, item exchanges, or balance refunds if a customer experiences a simple change of mind. We advise placing an order only when you maintain complete certainty regarding your purchase decision. Furthermore, we enforce zero restocking penalties for returns that meet our damage or incorrect unit parameters.

Customer Communication Channels

Our customer assistance network stands ready to assist with any operational inquiries, corporate compliance updates, or order tracking questions. Our support team operates live from 09:00 until 18:00 Hong Kong Time, Monday through Friday. We remain dedicated to providing comprehensive assistance to maintain absolute alignment with local consumer protection guidelines and transparent business standards. For any clarification regarding these terms, send your inquiries directly to our team via email. We are happy to help and support your needs.

Contact Address: massage@aurexomivra.com

Operational Hours: Monday through Friday, 09:00 to 18:00 (Hong Kong Time)