Shipping and Delivery Policy
This official corporate document establishes the precise product shipping protocols, logistical timelines, and structural distribution regulations for all orders placed through our digital portal within Hong Kong.
Our regional transport frameworks align completely with the Sale of Goods Ordinance of Hong Kong and meet all necessary digital promotional standards to provide an entirely transparent, predictable commercial ecosystem for our clients.
Regional Boundaries and Scope of Delivery
Our delivery network operates under strict spatial limitations to maintain high operational standards. We service residential and commercial destinations located exclusively within the territorial boundaries of Hong Kong. Because of localized administrative structures and shipping constraints, we do not fulfill international distribution requests, nor do we coordinate transit to locations outside this defined territory. All dispatch operations, physical inventory management, and fulfillment sequences originate from our regional warehouse storage hubs located within Hong Kong.
Fulfillment Timelines and Dispatch Structure
We run a highly coordinated fulfillment cycle to ensure your automated relaxation seating units arrive promptly at your address. Our standard fulfillment model spans a predictable duration of two to three business days from initial order placement to final doorstep handover. This structural system separates cleanly into two distinct operational components:
- Internal Order Preparation (1 Business Day): Once you finalize your transaction on our platform, our logistics facility dedicates one business day to execute administrative confirmation, complete structural item packaging, organize weight distribution, and hand over the package to our local transport operators.
- Logistical Transit Phase (1 to 2 Business Days): Following the successful transition of the unit to our local logistical handler, physical transport requires an additional one to two business days to navigate local regional routes and arrive at your specified delivery destination.
Please note that scheduled business days remain defined strictly as Monday through Friday, excluding any statutory public holidays observed within the Hong Kong region.
Policy Governing Order Cancellations in Transit
We maintain a strict administrative boundary regarding order alterations and cancellation timelines. Customers retain the right to terminate an order without penalty up until the point where the unit exits our regional fulfillment center. Once our warehouse staff completes the handover to our dispatch partners and the package enters active transit corridors, the cancellation option deactivates automatically.
At this stage, the logistical sequence cannot be interrupted, redirected, or recalled, and the physical delivery must reach its destination as scheduled. If you still wish to return the item following delivery, you must follow the official communication channels outlined in our return protocols.
Transparent Fee Framework and Cash on Delivery Protocol
Our fiscal structure for shipping is entirely transparent, eliminating the common frictions associated with digital commerce. We operate exclusively under a strict Cash on Delivery payment architecture. This framework means customers do not provide electronic card details, digital wallet codes, or advance wire transfers during the online checkout process.
The total amount listed on your invoice represents the precise sum you submit to our delivery agent at your physical doorstep during the physical package handover. We enforce an absolute zero-fee structure regarding transport:
- Zero base shipping fees
- Zero regional delivery surcharges
- Zero weight-based transport adjustments
- Zero hidden transaction fees
The final price displayed on our online store represents the entire total cost due at your physical doorstep.
Compliance and Consumer Protections
To remain fully aligned with Google advertising guidelines and local consumer rights frameworks across Hong Kong, we disclose all delivery conditions openly before you complete an order. Our professional delivery teams are trained to execute handovers systematically, allowing you to visually verify the exterior packaging state at your designated doorstep prior to completing the cash payment transaction.
Customer Inquiries and Communication Support
If you require an accurate status update on your transit timeline, wish to alter your delivery address before final dispatch, or have questions about our logistical compliance methods, please connect directly with our office. Our communications team remains live from 09:00 until 18:00 Hong Kong Time, Monday through Friday. You can submit your queries directly through our dedicated digital address at massage@aurexomivra.com. Our team looks forward to assisting you with total operational alignment, structural clarity, and administrative transparency throughout your journey.
Contact Address: massage@aurexomivra.com
Operational Hours: Monday through Friday, 09:00 to 18:00 (Hong Kong Time)